Shipping & Returns Policy

Shipping Information:

Standard Shipping:

  • Australia: Free standard shipping on all orders.
  • New Zealand: Standard shipping is $9.99 per order.
  • No minimum order value required for free shipping in Australia.
  • Shipping Destinations:

    Currently, we ship across Australia and internationally to New Zealand. We are always exploring the possibility of expanding our international shipping options, so be sure to check back for updates.

    Delivery Timeframe:

    Orders are processed as quickly as possible to ensure timely delivery.
  • Australia: 5-7 business days for standard shipping.
  • New Zealand: 7-10 business days for standard shipping.
  • Please note that we do not currently offer express shipping services, as we aim to maintain our focus on providing, reliable standard shipping

    Shipping Partner:

    All our shipments are handled by Sendle, a trusted courier service known for their reliability and customer care. Once your order has been dispatched, you will receive tracking information via email, allowing you to follow your order's journey right to your doorstep

    Returns & Exchanges:

    Return Policy:

    You have 14 days from the date you receive your order to initiate a return. Whether you are unhappy with your item or simply changed your mind, we are happy to accept returns, provided the product is in its original condition. Please ensure that any items you wish to return are unused, unwashed, and still in their original packaging with tags intact.

    Return Process:

    To initiate a return or exchange, simply email our customer support team at support@toweltalk.com.au. In your email, include your order number, the items you wish to return or exchange, and the reason for the return. Once we receive your request, we will provide you with the necessary instructions to complete the process.

    Refunds:

    Refund & Exchange Policy:

    We offer both refunds and exchanges, depending on what suits your needs.

    Processing Time:

    Refunds are processed within 2-3 business days after we receive the returned item.

    Non-Refundable Items:

    Please note that clearance or sale items are not eligible for refunds or

    exchanges. We recommend considering your purchase of these items carefully.

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